Our Stay Happy Return Policy Here at Sophie Moran, we care about our customers and want your online shopping experience to be regret-free and easy. If you have a problem, please let us know as we strive to keep everyone happy. We hope you love our garments as much as we do, but sometimes, a purchase just isn’t quite right. If you purchase any non-discounted product and are not 100% satisfied with your Sophie Moran online purchase, you may return the product by post, or alternatively at our Melbourne shop located at 1A Rose Street, Armadale for a full refund or exchange. PLEASE NOTE: We have a no return, no refund policy on sale items. Product must be returned within 14 days from the date of purchase. All product must be returned in the same condition you received it; unworn, unwashed, with tags. Just email us at firstname.lastname@example.org within the time frame specified, advising us of your order number/reference, and specify whether you would like to exchange or receive a refund. We will contact you regarding where to send your return.